SICON CRM Inc. Privacy Principles

Principle 1 – Accountability

SICON is responsible for personal information under its control and shall designate one or more persons who are accountable for compliance with the following principles.

Principle 2 – Identifying purposes for collection of personal information

SICON shall identify the purposes for which personal information is collected at or before the time the information is collected.

Principle 3 – Obtaining consent for collection, use or disclosure of personal information

The knowledge and consent of a customer or employee are required for the collection, use or disclosure of personal information, except where inappropriate.

Principle 4 – Limiting collection of personal information

SICON shall limit the collection of personal information to that which is necessary for the purposes identified. SICON shall collect personal information by fair and lawful means.

Principle 5 – Limiting use, disclosure and retention of personal information

SICON shall not use or disclose personal information for purposes other than those for which it was collected except with the consent of the individual or as required by law.

Principle 6 – Accuracy of personal information

Personal information shall be as accurate, complete, and up-to-date as is necessary for the purposes for which it is to be used.

Principle 7 – Security safeguards

SICON shall protect personal information by security safeguards appropriate to the sensitivity of the information.

Principle 8 – Openness concerning policies and Practices

SICON shall make readily available to customers and employees specific information about its policies and practices relating to the management of personal information.

Principle 9 – Customer and employee access to personal information

SICON shall inform a customer or employee of the existence, use and disclosure of his or her personal information upon request and shall give the individual access to that information. A customer or employee shall be able to challenge the accuracy and completeness of the information and to have it amended as appropriate.

Principle 10 – Challenging compliance

A customer or employee shall be able to address a challenge concerning compliance with the above principles to the designated person or persons accountable for SICON’s compliance with the Code. What is personal information? Personal information is information about an identifiable individual. This includes information about your product and service subscriptions, usage, billing records, credit information and any recorded complaints. Please note that, pursuant to federal privacy legislation, publicly available information – including a directory listing of your name, address, telephone number and electronic address – may be collected, used and disclosed without your consent.

SICON collects personal information only for the following purposes:

  • to establish and maintain a responsible commercial relationship with you and provide you with ongoing service;
  • to understand your needs and develop and recommend suitable products and services;
  • to manage and develop our business and operations, including personnel and employment matters; and
  • to meet legal and regulatory requirements

Your personal information will not be used for any other purpose without your consent.